Terms of Service

Effective: 10 October 2026.

1. Service provider

• Name: Tokár Ádám, sole trader, trading as ApexWeb (Apex Web)
• Address: Szőlős utca 4/1, 5700 Gyula, Hungary
• Tax number: 92003747-1-24
• Email: info@apexweb.hu
• Phone: +36 30 241 1366

2. Services

ApexWeb builds and runs, on behalf of the client: AI website chatbots, AI phone receptionists, automations with a simple CRM, one-off builds and short marketing videos. The scope of each plan is described on the pricing page and in the order confirmation.

3. Prices, billing and tax

Prices are shown in USD, EUR, GBP or BRL. The price shown is the price you pay: no VAT is added at checkout. The invoice is issued by ApexWeb (Tokár Ádám, Hungary). Business customers can enter a tax ID.

Monthly plans are billed monthly in advance and renew automatically. Yearly plans cost 10 times the monthly price and renew once a year. One-off items are paid once.

The one-off build price is a starting price. Before work starts, I confirm the scope in writing. If the confirmed scope costs more, you can accept the difference or cancel for a full refund of that item.

Payment is by card through Stripe. Receipts and invoices are sent by email.

4. Delivery

After payment, you complete a short onboarding form. Delivery of a chatbot or receptionist usually takes 5 to 10 business days from receiving the information I need. Videos usually take 3 to 5 business days after the script is approved.

5. Cancellation

Monthly plans can be cancelled any time by email to info@apexweb.hu. They stay active until the end of the paid period and are not refunded pro rata.

Yearly plans stay active until the end of the paid year. Pro rata refunds are only possible by individual agreement.

After cancellation, client data is deleted within 30 days unless the law requires longer retention.

6. Consumers

The services are intended for businesses. If you buy as a consumer in the European Union, you may withdraw within 14 days of the order without giving a reason. If you ask me to start work within that period, you pay for the part already delivered. Complaints: info@apexweb.hu, answered within 30 days.

7. AI output and liability

AI systems can make mistakes. I configure, test and monitor every assistant, but I cannot guarantee that every answer is complete or correct. The client approves the assistant before launch and remains responsible for the information it gives to customers.

I am not liable for outages of third-party infrastructure (for example Stripe, Netlify, OpenAI, Vapi). Total liability is limited to the fees paid in the relevant billing period, and I am not liable for indirect damage or lost profit.

8. Data protection

Website visitors' data is handled under the privacy policy. When the assistant processes your customers' data on your behalf, the data processing agreement applies.

9. Governing law

These terms are governed by Hungarian law. Mandatory consumer protection rules of your country of residence remain unaffected. The parties first try to settle any dispute by negotiation.

10. Changes

I may update these terms. Subscribers are notified by email at least 15 days before a change takes effect.